Good Drills
Good Drills is a leading workplace and life skills program that boosts staff confidence in handling abusive and aggressive customer situations while providing practical skills for immediate use.
It offers tactical responses for individuals and teams, reducing anxiety and enhancing decision-making.
Available online, in-person, or in a hybrid format, it is tailored to your operating environment. When needed, it emphasises a positive customer experience and prioritises staff safety and well-being.
What we offer
We can customise our program to meet your needs and budget by working alongside you, or you can take it straight off the shelf. Any combination of our Good Drills and Good Space programs is doable. Let’s discuss the options.
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LEADER LED
Our flagship programme trains your key personnel, transforming them into Good Drills champions. With our comprehensive, easy-to-learn content, training frameworks, and dedicated sideline support, you can then deliver the Good Drills program to your team.
- Leader-led – A train-the-trainer model.
- Developing leadership in your teams, through certified Good Drills champions.
- You now possess the knowledge, intellectual property, and skills to continue training your people year after year.
- Access to our online content and tribe community of industry champions.
- Reduce psychosocial harm when combined with our Good Space resilience programme.
- Our most cost-effective programme over time, which delivers a safety and security culture uplift.
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IN-PERSON — ONSITE
In-person onsite training is the best option when you can bring your team together in one place. This form of training generates the highest engagement and receives the most positive feedback. Our in-person certified training days consist of theory, active discussions, and scenario-based training. Staff leave with knowledge of the good drills frameworks they can apply as soon as they step out the door.
- Highly engaging and experienced facilitators coming to you to train your teams.
- Get exposed to the good drills frameworks and apply it in your environment.
- Certificates presented and training records provided back to the client.
- Great uptake in culture when supported with our online refresh courses.
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IN-PERSON — ONLINE
Engaging with our real and very human trainers through an interactive online platform. If we can’t be there in person, then coming together online is the next best thing. It’s cost-effective and ideal for geographically dispersed teams.
We understand the limitations of online training, so we divide the training day into smaller chunks that are easier for your teams to digest while covering the same training objectives. You will go through the same story and training frameworks – it’s now up to you to put it into action.
- Cost effective.
- Great for geographically dispersed teams.
- Three 45 minute sessions with pdf training content provided.
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ONLINE COURSES
We have our Good Drills training day, showcasing all frameworks condensed into an easy-to-follow online course that effectively incorporates animation and video. It’s perfect as a refresher course or a brief course for new starters.
Customisable, we recommend ‘bookending’ the course with key messages from your people to give it a sense of your organisation.
You can deliver it on your LMS or ours—easy! For a low cost, enhance your Good Drills safety and security culture with this training platform. Gain access to our bolt-on modules at no additional cost – Home visits | Driving Awareness | Stay safe during a Robbery.
- Low-cost annual subscription model – very affordable.
- Customisable – in fact we recommend it.
- Contact us today for a viewing.
Good drills Q&A
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A. Yes, absolutely – we designed them with our clients in mind. There is significant synergy between good drills (tactical response) and good space (personal resilience); they serve as powerful tools for managing and coping with confrontational situations.
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A. Yes, we understand that organisations have unique needs and budgets. Our training has been delivered to both a small number of library staff and corporations with over 100 offices nationwide. Delivery options include online, in-person, or hybrid formats. In our initial meeting, we can explore which options suit you best, supported by case studies that align with your needs and industry.
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A. It’s a combination of factors, really – for our face-to-face sessions, it's our relaxed and engaging delivery style mixed with practical scenarios and gritty, relatable stories. For our online sessions, it's our easy-to-watch video and animated delivery. And maybe it has to do with the fact that we are easy to deal with and that we tackle a confronting subject in a relaxed and even fun training environment.
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A. Yes, it is. Situational awareness is the single most important skill that you can acquire for your safety and security, both at work and beyond. Our training imparts this life skill through a simple framework that is easy to apply, enhancing safety in the workplace and life.
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A. In-person training is best for engagement and practical scenarios, offering superior feedback. Online training benefits geographically dispersed teams, minimises operational impact, and is cost-effective. Starting with in-person training, followed by online content, reinforces learning and enhances culture. Both formats introduce the same frameworks and methodologies for managing abusive customers and improving situational awareness. Let's discuss the best options for you.
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A. It's somewhat counterintuitive to say as a training company, but one-off training doesn’t stick. Dealing with abuse and aggression can be confronting for those experiencing it. With that in mind, the aim is to uplift your safety, security, and wellbeing culture, and you achieve that through the good drills, simple frameworks and little and often training that applies those frameworks. When your staff are using phrases like “good drills, it's just how we roll” – then you are on the right pathway.
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A. Of course! Assuming we can slot in one of our experienced trainers, we are good to go. It will begin with a pre-delivery conversation so we can understand you and the problem statement, align on the date, and we will be there. After the training, we will schedule a debrief to discuss how we can provide support going forward.
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A. We are not just trainers; we are also operators in our respective fields. With Good Drills, we provide operational support in everything from:
- Conducting security reviews
- Running desktop and functional exercises
- Offering onsite security support and close protection when addressing real and actual threats to executives and staff.
Navigating Uncertainty
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Delivering Confidence
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Define your Line
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Deal with Abuse and Aggression
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Reduce Psychosocial Harm
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Customer experience in tough times
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Navigating Uncertainty • Delivering Confidence • Define your Line • Deal with Abuse and Aggression • Reduce Psychosocial Harm • Customer experience in tough times •
